Stellar support

A little clarity. A better routine.

Find answers to common questions about Stellar tools, shopping and support.

Your questions, answered.

Which Omnia size should I choose?

25 mm is a starting point for short-to-medium hair and detail work; 32 mm for medium-to-long hair; 40 mm for long or thick hair. Density, section size and technique also matter. Compare plate sizes.

Where can I check delivery information?

Delivery options and costs depend on your destination. Check the shipping information and confirm your options at checkout. For an existing order, track your order here.

How do personalisation and gift wrapping work?

Available extras appear in the options dropdown on your chosen product. Select any wrapping and enter any engraving text before adding to bag. Check the displayed price and terms before confirming your choices.

How do I register a tool or get warranty help?

Register your product, or start a warranty claim. Keep your proof of purchase and check the terms applicable to your region.

Hulp nodig?

We begrijpen dat u wellicht een vraag heeft! De meeste vragen worden hieronder beantwoord. Mocht er toch een vraag tussen zitten, neem dan gerust contact met ons op .

Stylers
Is the Omnia Styler® suitable for all hair types?

The Omnia® styler offers adjustable temperature from 150°C to 220°C. Choose the setting and technique for your hair.

Hair condition varies. Follow the user guide and ask your stylist if you are unsure which setting to use.

How do I know my styler is ready to use?

The Touchscreen Controls can be used to increase or decrease the temperature between 150°C and 220°C with a choice of 8 heat settings.

The styler will automatically go to 180°C by default. When the LEDs stop flashing, the styler is ready to use. From there, you can decrease or increase the temperature as needed by increments of 10°C. The Omnia Styler® has Intelligent Memory that remembers your last used setting.

What is the best temperature for my hair?

The temperature display is LED colour-coded to show the set temperature at a glance. Start with the lowest effective setting for your hair and follow the user guide. Hair condition varies, so ask your stylist if you are unsure which setting to use.

What is the best way to store and maintain my styler?

Switch off and unplug the styler, then allow it to cool before cleaning or storing it. Follow the user guide for cleaning methods. Plates can be scratched or chipped when not handled with care.

Use the travel guard and clutch pouch for storage once the styler is cool. Gently fold the cable and use the supplied cable tie. Avoid wrapping the cable tightly around the styler.

Does my styler come with warranty?

Warranty cover depends on your region and whether the styler is used by a consumer or professionally. Check the applicable Warranty Terms for the period, registration requirements and claim conditions. For New Zealand purchases, see the New Zealand warranty terms.

Avoid wrapping the cable too tightly around your Omnia® styler. Loosely loop the cord for storage and keep the plug and plates separate to help avoid scratches and chips.

How to turn my Stellar Omnia® on and off?

Thanks to our Smart Motion™ Technology, simply pick up the styler and tap the plates together to turn on your Omnia®. You can manually turn off your styler by touching the – area for 2 seconds.

Omnia automatically switches off after about 60 seconds without use. Close and open the styler to turn it on again, and always unplug it after use.

Can the Omnia® be used worldwide?

Omnia® stylers offer universal voltage. Check the rating label, user guide and destination requirements before use. The styler comes with a 3-metre power cord.

What is the blinking or solid red light on the side of my styler?

Your Omnia® styler is equipped with the Thermal Vision™ Indicator. Once the plates are heating, the red light on the side of the Omnia® will start blinking. Once the set temperature has been reached, the light will turn solid. Once the plates are cooling down, the light will go back to blinking to show that the styler is still hot to touch.

What are the plates made of?

Omnia® stylers use mineral-infused ceramic plates with Healing Mineral™ Therapy.

Follow the user guide for maintenance and use the travel guard for storage to help protect the plates.

How do I turn on/off the vibration?

Your Omnia® styler automatically has Nano Pulse™ Technology turned on for the convenience of use. You can turn off this feature by long pressing the + area for 2 seconds.

We are here to make you feel good. You will only sense and feel a smooth and soft vibration from the Nano Pulse™ Technology.

Haardrogers
Hoe draai ik aan de hendel van de Stellar OmniFlex®?

De OmniFlex® föhn is ontworpen voor nauwkeurige styling en eenvoudige opbergmogelijkheden. Draai de hendel aan de onderkant eenvoudig naar linksboven.

Wat is de zorgmodus en hoe activeer ik deze?

Activeer de verzorgingsmodus door de temperatuurknop 3 seconden ingedrukt te houden. De föhn schakelt elke 5 seconden tussen de koude en warme stand. Deze stand voorkomt dat het haar uitdroogt en houdt vocht vast, waardoor het haar gezonder en glanzender wordt. Druk op een willekeurige temperatuurinstelling om de verzorgingsmodus uit te schakelen.

Wat is de automatische uitschakelfunctie en is die nodig?

De föhn schakelt na 30 minuten continu gebruik automatisch uit om oververhitting te voorkomen. Dit is geen storing, maar een veiligheidsmaatregel. Veiligheid staat altijd voorop: hervat het föhnen door de aan/uit-knop uit en weer aan te zetten.

Hoe maak ik de filterkap en de filters schoon?

De OmniFlex®-droger is voorzien van een filterdeksel en filters die eenvoudig te verwijderen zijn, waardoor schoonmaken gemakkelijk is. Daarnaast beschikt hij over geavanceerde filtertechnologie die stofophoping minimaliseert, waardoor minder vaak schoonmaken nodig is.

Is de Stellar OmniFlex® net zo luid als een gewone wasdroger?

Nee, de OmniFlex® is erg stil, met slechts 70 dB bij maximaal vermogen. Wij geven om uw gezondheid en uw gehoor.

Is de OmniFlex® licht van gewicht?

Jazeker! De OmniFlex® is een van de lichtste op de markt. Met slechts 288 gram (exclusief snoer) kunt u vaarwel zeggen tegen pijn in uw polsen en schouders.

Waarom is het ene mondstuk magnetisch en het andere met een kliksysteem?

Om u de beste ervaring te kunnen bieden, hebben we gekozen voor een kliksysteem voor onze fijne sproeikop, speciaal ontworpen voor de professionele stylist.

Haarborstels
Where are Stellar’s brushes made?

Our factories are in Korea. Korea is known globally for quality and advanced technology for thermal styling tools.

What are Stellar® brushes made from?

OmniFlex™ Vent Brush:

Combines boar bristles with hand-dipped epoxy pins and a flexible, vented body.

MicroCell™ Cushion Brush:

Combines hand-dipped nylon pins with a flexible natural rubber cushion.

HeatSense™ Round Brush:

Combines contoured nylon bristles with a colour-changing ceramic barrel, diamond-shaped vents and a 360° rotating sectioning pin.

How durable are Stellar brushes?

Stellar brushes are made with high-quality materials and designed for everyday durability.

Accessoires
Do the Gator Sectioning Clips have a good hold factor?

Yes, the Stellar® Gator Sectioning Clips have a strong hold factor and are of premium quality. The anti-slip rubberised finish and the serrated jaws provide a secure grip on each section of hair keeping the hair in place during styling.

What is the difference between the Stellar® Gator Sectioning Clips and similar-looking clips?

Stellar® Gator Sectioning Clips have a double-hinged design, a rubberised non-slip finish and weighted construction to hold sections aside as you work.

What are the benefits of using Stellar® Gator Sectioning Clips?

The Stellar® Gator Sectioning Clips help divide hair into neat, manageable sections for styling at home or in the salon.

What are the benefits of using a carbon comb?

The Stellar® Carbon Tail Comb has heat-resistant carbon construction and an anti-static design. Check each comb’s product details and supplied care instructions for its materials and recommended use.

What are the wider teeth for on the Stellar® Carbon Cutting Comb?

The wider teeth on the Carbon Cutting Comb are used for detangling and sectioning. The finer teeth are used for precision cutting and creating fine lines.

What comb should I choose?

The Stellar® Carbon Tail Comb combines wide teeth with a narrow, tapered handle for sectioning and styling.

The Carbon Cutting Comb has wider teeth for detangling and sectioning. The finer teeth are used for precision and control when cutting.

How do I clean my combs correctly?

Remove loose hair from the comb and follow the care instructions supplied with your product. Contact Stellar if you are unsure which cleaning method or solution is suitable.

Why there are black marks on the inside of my Stellar® Comb’s packaging?

Friction between the Stellar® comb and its packaging may leave marks during transport. If you are concerned about marks or damage, contact us so we can help.

How can I clean the Stellar® Premium Heat-resistant Mat?

The Premium Heat-resistant Mat can be cleaned with soapy lukewarm water and left to drip dry.

Haarverzorging
Can the Omnia® curl hair and will they last?

All Stellar® stylers are made for straightening, waves and curls. Visit the Education Hub to learn how to style with Stellar® tools.

Your hair, section size and technique all influence the finish and how long it lasts.

Does the Omnia® come with any other accessories?

Check the “What’s in the box” section for the accessories included with your selected product. The travel guard helps protect the plates during storage once the styler has cooled.

Can I use a styler on wet hair?

Dry your hair thoroughly before using the styler, and follow the user guide for your tool.

I am concerned about my hair drying out, will this happen?

Start with the lowest effective setting for your hair and adjust your routine with care. Follow the tool’s user guide and the directions for any heat-protection products you use. Temperature control does not guarantee damage-free styling.

Will the styler emit an odour while using?

If you notice an unusual odour or steam, stop styling and follow the safety instructions in the user guide. Contact Stellar if you are unsure what to do.

Klantenservice
How can I get in contact with your customer service?

We love talking to you. We offer two types of contact:

  • Call us and speak to a human +61 1300 652 751.
  • Contact us through the contact form and a team member will be in contact
    with you as soon as possible. Operational hours are between 9am-4.30pm (AEST).
Can I cancel or change my order?

If you need to cancel or change an order, contact us immediately. Cancellation is at our discretion and may not be possible once the order has been processed. See our Terms and Conditions of Sale for details.

Can I get a refund if I change my mind?

Return and change-of-mind options depend on your region and the condition of the product. Please read the applicable Returns Policy or EU Returns Policy and contact us before sending an item back. Applicable consumer rights are not excluded.

How much is delivery and how long will it take within Australia?

Delivery options and charges are shown at checkout. For dispatch details and free-shipping eligibility, see our shipping terms.

If I damage the plates or break my plug or cable, are they covered in the warranty?

Coverage depends on the cause of the damage and the terms applicable to your purchase. Please check the Warranty Terms and contact us for an assessment. If a repair is outside warranty, we can quote for service. Applicable consumer rights are not excluded.

My styler is out of warranty, can you service it?

YES, feel free to email us and we can quote you for an After Service.

If the product is faulty, why would I need to provide a receipt?

Proof of purchase helps confirm when and where the product was bought so we can assess your request under the applicable warranty or returns terms.

Duurzaamheid
Hoe kan ik mijn oude elektrische gereedschap afvoeren?

Wij bieden een opmerkelijk recyclingprogramma. We nemen uw oude elektrische haarstylingapparaat, van welk merk dan ook, graag bij u in ontvangst en zorgen voor de afvoer ervan. Daarnaast ontvangt u een kortingscode ter waarde van maximaal $200 (afhankelijk van merk, staat, functionaliteit, enz.) waarmee u uw oude, schadelijke apparaat via onze officiële website kunt vervangen. Neem vandaag nog contact met ons op en we helpen u graag verder!

Ben je bezig je CO2-voetafdruk te verkleinen?

We zijn erin geslaagd onze CO2-uitstoot met ongeveer 90% te verminderen. We beloven onze goederen te verzenden per schip in plaats van per vliegtuig. Zoals we allemaal begrijpen, kunnen er echter onvoorziene omstandigheden zijn die luchtvracht noodzakelijk maken.

Onze pakketten worden bezorgd door koeriers die een hoge mate van CO2-neutraliteit hebben. Door via ons te bestellen, heeft u geen invloed op de lucht die we inademen.

Momenteel is bijna 90% van onze verpakkingen recyclebaar en we streven ernaar om in 2030 100% te bereiken. We gebruiken momenteel 62% recyclebare materialen in onze gereedschappen en verpakkingen.

Over Stellar
Bent u een Australisch bedrijf?

Jazeker! We zijn 100% Australisch eigendom en de meeste producten worden in Australië ontworpen.
Al onze elektrische gereedschappen, borstels en kammen worden in Korea gemaakt, een land dat trots is op zijn kwaliteit en technologische vooruitgang.

Kan ik met een echt persoon over mijn product spreken?

Ja, in tegenstelling tot de meeste andere merken bieden wij uitstekende Australische klantenservice, waar u met een vriendelijk persoon kunt praten. Bel ons gerust tijdens kantooruren (AEST) op +61 1300 652 751.

Ben je actief op sociale media?

Ja, volg ons gewoon op de meeste grote sociale mediaplatformen via @stellarhairglobal of vind ons via de hashtags #iamstellar #mystellarhair #atouchofbrilliance.

Ik ben geïnteresseerd om distributeur te worden voor Stellar® in mijn land. Wat moet ik doen?

Fijn om te horen en we bekijken uw professioneel profiel graag. Neem contact op.
U kunt contact opnemen met ons Stellar®-klantenserviceteam via +61 1300 652 751 (AEST) of ons een e-mail sturen via het contactformulier.

Ik ben een contentmaker, kan ik contact met u opnemen?

Neem gerust contact met ons op over de content die u wilt laten maken. De Stellar®-merkrichtlijnen worden verstrekt en dienen te worden gevolgd. Ons bekroonde klantenserviceteam helpt u graag verder!